Privacy Policy
Overview
This Privacy Policy explains how North Pine Tree Service LLC ("North Pine Tree Service," "we," "us," or "our") collects, uses, and protects information when you visit our website or contact us for a quote, including by phone, text message, or our online form.
Information We Collect
When you submit our quote request form, we collect the information you provide: your name, phone number, email address (if given), the service you're interested in, and any message you include.
If you contact us by phone or text, we collect the phone number you contact us from and the content of that conversation, in order to respond to you and provide service.
Our website may also collect standard technical information automatically, such as your browser type and general location, through analytics tools when configured.
How We Use Your Information
We use the information you provide to respond to your quote request, schedule and perform the services you ask us about, and communicate with you about your project — by phone, text message, or email.
If you opt in to receive text messages from us, we may also send you appointment reminders, service updates, and occasional messages about our services. You can opt out of text messages at any time — see "Text Messaging Program" below.
Text Messaging Program
If you opt in to receive text messages from North Pine Tree Service, message frequency may vary, and message and data rates may apply based on your mobile carrier plan.
You can opt out of text messages at any time by replying STOP to any message you receive from us. Reply HELP for assistance. Opting out of text messages will not affect your ability to reach us by phone or email, or to request a quote through our website.
We Do Not Sell Your Information
We do not sell, rent, or share your mobile opt-in data or consent with third parties for their own marketing purposes. Text messaging opt-in information is never shared outside of North Pine Tree Service and the service providers we use to operate our text messaging and customer communication systems, and is used only to communicate with you about your own request or service.
Sharing With Service Providers
We may share your information with trusted third-party service providers who help us operate our business — for example, our customer communication and scheduling platform, and, where configured, website analytics providers. These providers are only permitted to use your information to help us provide service to you, not for their own independent marketing purposes.
Data Retention & Security
We retain the information you provide for as long as reasonably necessary to respond to your request, provide service, and maintain business records, and we take reasonable measures to protect it against unauthorized access.
Your Rights
You can opt out of text messages at any time by replying STOP. To ask a question about your information, request that we delete it, or make any other privacy-related request, contact us using the information below.
Children's Privacy
Our website and services are intended for adults seeking home-service work and are not directed at children. We do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
Questions about this Privacy Policy or your information can be directed to: North Pine Tree Service LLC — (231) 412-1631 — [email protected] — Traverse City, MI